The AI Week — pick your bet

Effective for engagements booked through stevehollandai.com. Provider: Steve Holland d/b/a Steve Holland AI (“Provider,” “we,” “I”). “Client” means the business and authorized signer accepting below. Last updated: August 2026.

1. Parties & engagement

Client engages Provider to perform The AI Week: a fixed-fee, five-business-day intensive to map operational waste and install practical AI-enabled systems (phone/lead response, reputation, CRM/database, website conversion, follow-up/automation, and related ops glue as scoped on Day 1).

This page is the master service description and commercial terms for The AI Week. By paying and accepting below, Client agrees these terms govern the engagement. A short written confirmation (email or signed summary) may restate dates and location; it does not reduce Client’s expense obligations or expand the fee without a written change order.

1A. Two tiers — choose your bet

Client selects one professional fee tier at acceptance. Both tiers are the same five-business-day immersion. The difference is company scale, depth of multi-team install, and the dollar amount of the make-or-save guarantee.

If Client’s revenue/headcount clearly matches Pro but Client selects Standard (or the reverse), Provider may require the matching tier before scheduling, or decline the engagement.

2. What the professional fee pays for

The fixed professional fee — either $15,000 (Standard) or $30,000 (Pro), as selected — is for Provider’s time, expertise, configuration, build, live training, and handoff during the five-day engagement, including:

• Day 1 (first half focus): Map labor and revenue leaks; inventory tools; identify highest-ROI installs; lock scope for the week.
• Days 2–5: Build and connect agreed systems; train Client’s team live on what was installed; fold go-live checks and owner playbook into those days.
• Reasonable use of Provider’s standard stack and methods (AI phone/desk patterns, lead response, review workflows, CRM hygiene, conversion site patterns, automation glue).
• Remote collaboration tools Provider already uses (video, shared docs, deploy pipelines Provider controls).

The professional fee does not include (unless Provider expressly agrees in a written change order with a separate price):

• Client travel, lodging, meals, ground transport, parking, tolls, airfare, or incidentals for Client’s staff.
• Provider travel, lodging, meals, rental car, rideshare, fuel, parking, tolls, airfare, baggage, or any overnight stay — these are Client’s cost (see §3).
• Third-party software subscriptions, ad spend, phone numbers/DIDs, SMS/carrier fees, domain/email hosting, paid API usage beyond trivial setup tests, paid ads, stock media, or licenses in Client’s name.
• Custom software products, multi-week retainers, ongoing managed services after the five days, or enterprise procurement/security questionnaires beyond a reasonable standard NDA.
• Legal, tax, HR, medical, or regulated-compliance certifications; Provider is not Client’s attorney, CPA, or compliance officer.

3. Make-or-save guarantee (= the fee you paid)

Promise. Within six (6) months after the last day of The AI Week, the systems and process changes installed in the engagement are intended to help Client make and/or save at least the professional fee paid — $15,000 on Standard or $30,000 on Pro — in identifiable business value (combined). Many clients see path-to-payback in the first month when they actually run what was installed; six months is the outer guarantee window.

How value is counted (examples — Day 1 and Exit Sign-Off set the yardsticks for your company):

• Make money: recovered or newly booked revenue from faster lead response, missed-call capture, database/reactivation campaigns, review-driven inbound, or similar installs in scope.
• Save money / labor leverage: reduced paid hours on repetitive tasks; role reallocation where a person previously doing low-leverage work (e.g. pure phone answering) is freed for higher-value work because AI/systems handle the grind — only as documented and signed on the Exit Value Sign-Off.

Client must use the systems. Guarantee assumes Client keeps the installed tools running, staff follows the playbooks, and credentials/ads/phone lines stay active. Sabotage, shutdown of systems, refusal to run campaigns, or failure to provide agreed access voids the guarantee.

Remedy if we miss. If, after good-faith use and the measurement method on the Exit Sign-Off, Client has not made/saved an amount at least equal to the professional fee paid ($15,000 or $30,000) within six months, Client notifies Provider in writing with the agreed metrics. Provider’s sole remedy obligation is, at Provider’s choice: (a) additional remote remediation time reasonably aimed at closing the gap, and/or (b) a fee credit or partial refund not to exceed the professional fees actually paid, proportional to the documented shortfall. Travel expenses already incurred are not refundable under the guarantee.

Not a blank check. The guarantee is not a warranty of unlimited profit, ad platform approval, Google ranking, or third-party uptime. It is a commercial make-or-save commitment tied to scoped installs and signed value definitions.

4. Exit Value Sign-Off (required before close-out)

Before The AI Week is considered complete, Client and Provider will complete a short Exit Value Sign-Off (email or form is enough). It lists each major change and the agreed dollar logic so nobody argues later about “what counted.”

Example (illustrative only): Client’s receptionist previously spent most of the role on inbound answering at a fully loaded cost of ~$40,000/year. AI phone/desk now handles first-line calls/texts. Receptionist is reassigned to higher-value work (scheduling quality, follow-up, ops). Parties sign that the role’s effective contribution is now valued at ~$80,000/year equivalent for guarantee math — or they agree a different measured number (hours freed × wage, calls captured × close rate, etc.).

• Sign-off is required for guarantee claims. No sign-off = parties still completed delivery of systems, but guarantee measurement defaults only to metrics Provider can verify from system logs Client still provides.
• Client may not claim “we saved nothing” while keeping the systems and the reassigned labor without having disputed the Exit Sign-Off in writing within fourteen (14) days of receipt.
• Sign-off does not increase the professional fee; it documents how make/save will be counted.

5. What the Client pays — travel & all expenses (mandatory; all 50 U.S. states)

Provider will travel anywhere in the United States for on-site delivery when Client chooses on-site or hybrid. Client is solely responsible for all of Provider’s reasonable out-of-pocket costs, including food, for example:

• Travel: round-trip airfare or mileage/fuel if driving; checked bags; seat fees if required for equipment; rideshare/taxi/train between airport, hotel, and work site.
• Lodging: hotel or equivalent overnight stay for each night Provider is away from home (business-appropriate, safe, near site).
• Meals & food: all meals and ordinary food costs on travel days and on-site days — Client’s cost, not included in the $15,000 fee.
• Ground transport: rental car (or equivalent), optional rental insurance Provider elects, parking, tolls, gas.
• Power / connectivity / workspace: special power, internet, meeting-room rental, or site access fees Client’s facility requires.
• Other necessary costs to appear on-site and deliver.

How expenses are handled

1. Estimate first. Before tickets are bought, Provider sends a simple expense estimate. Client approves in writing (email is enough).
2. Prepay or Client books. Client either (a) prepays estimated travel on Provider’s invoice, (b) books lodging/flights directly in Provider’s name, or (c) provides corporate card authorization. Provider does not front large travel without cleared funds or Client-booked reservations.
3. True-up. After the trip, actuals vs estimate reconciled within 14 days with receipts. Client pays shortfall within 7 days. Delays caused by Client (moved dates, failed access) are Client’s cost.
4. Remote weeks. If fully remote, this travel section does not apply except shipping/third-party costs Client requests.

Provider will not purchase nonrefundable airfare or commit to hotels until the agreed professional-fee payment arrangement in §8 is in good standing (or Client has fully booked and paid those reservations directly).

6. Five-day schedule (default)

• Day 1: Map the waste — first half of the day prioritizes discovery and ROI lock; remaining time may start setup.
• Days 2–5: Build, connect, and train the team live; go-live and handoff are completed within these days (not separate billable days after).

Days are ordinary business days unless parties agree otherwise. Exact start date is set after acceptance and payment. Client delays in access, credentials, or decisions may compress build time without reducing the fee.

7. Client responsibilities

Client will, at no cost to Provider:

• Designate a single decision-maker with authority on tools, branding, and go-live.
• Provide timely admin access to relevant systems (domain/DNS, website host, CRM, phone, ads, email, analytics) or sit with Provider to click approvals live.
• Make key staff available for working sessions on Days 2–5.
• Ensure a usable workspace, Wi‑Fi, and power for on-site days.
• Pay third-party subscriptions and usage fees in Client’s accounts.
• Comply with applicable law in Client’s use of outreach, recording, SMS, and AI tools (TCPA, privacy, employment, industry rules).
• Complete the Exit Value Sign-Off (§4) in good faith before close-out.
• Keep installed systems running and staff following playbooks if Client wants the guarantee to apply.

8. Payment (flexible by customer) & travel trigger

• Professional fee: $15,000 (Standard) or $30,000 (Pro), as selected on acceptance — fixed for the scoped AI Week.
• Methods (preferred): check, wire, or ACH — invoice after acceptance. Lowest friction, no fat card fees.
• Optional: card via Stripe payment link if you want speed and accept card processing fees.
• Default / preferred timing: 100% of the professional fee before the start date (clears calendar risk and allows travel booking).
• Flexible schedules: Provider may agree in writing to another schedule that still protects the work — for example 50/50 or short payoff. Whatever is agreed must be written on the invoice or confirmation email.
• Travel: still funded or Client-booked per §5 before Provider flies or drives. Unpaid travel = no departure.
• Dates: not firmly held without either cleared deposit/full fee or a written payment plan Provider has accepted.

Preferred: accept the agreement → we invoice for check / wire / ACH.

Accept & get invoice (check/wire)

Optional card (fees apply):

$15k by card (optional) $30k by card (optional)

Travel/hotels/food are not in this payment — billed/booked separately per §5.

9. Changes, out-of-scope & delays

Day 1 sets priority installs inside the five-day container. New major systems, redesigns of unrelated brands, multi-location rollouts beyond the agreed site, or “while you’re here” projects are out of scope unless both parties sign a written change order (additional fee and/or extra days).

If Client is unavailable, systems are locked, or credentials never arrive, Provider still bills the fee for reserved days and will use remaining time on whatever access exists; unused hours do not roll as free future retainers unless agreed in writing.

10. Work product, accounts & tools

• Configurations, copy, and automations built in Client’s accounts are Client’s to keep after the professional fee is paid in full under the agreed schedule.
• Provider’s pre-existing playbooks, prompts, code libraries, templates, and know-how remain Provider’s IP; Client receives a non-exclusive license to use deliverables for Client’s internal business.
• Provider may reuse general skills and non-confidential patterns on other engagements.
• Third-party terms (OpenAI, Google, Meta, hosting, phone vendors, etc.) bind Client as the account owner.

11. Confidentiality

Each party will keep the other’s non-public business information confidential and use it only to perform this engagement, except information that is public, independently developed, or required by law. Provider may list Client’s business name and non-sensitive logo in a portfolio only with Client’s written OK.

12. Cancellation & refunds

• Client cancels ≥ 14 days before start: Provider refunds professional fee paid minus the greater of $1,500 or documented prep already performed; Client still pays any nonrefundable travel already approved/booked.
• Client cancels < 14 days before start, or no-shows: professional fee paid is nonrefundable to the extent work/calendar was reserved; unpaid balances may still be due if dates were held under a written plan; Client pays all nonrefundable travel and cancellation penalties.
• Provider cancels (illness, emergency): full refund of unused professional fee and Provider-caused travel cancel costs; parties may reschedule instead by mutual written agreement.
• Chargebacks after delivery of substantial work are a breach; Client agrees to contact Provider first to resolve.
• Guarantee remedies are in §3 and are separate from cancellation.

13. Warranties & limitation of liability

Provider will perform services in a professional, workmanlike manner. Except for the express make-or-save guarantee in §3 (equal to the fee paid; subject to Exit Sign-Off and Client use requirements), Provider does not guarantee unlimited profit, ad platform approval, search rankings, carrier approval, or uninterrupted uptime of third-party AI/phone/ad systems.

Except for Client’s payment and expense obligations, and except for the guarantee remedy cap in §3, each party’s total liability under this engagement is limited to the professional fees paid to Provider in the three (3) months before the claim. Neither party is liable for indirect, incidental, special, consequential, or lost data beyond the guarantee’s stated remedy, except for fraud or willful misconduct. Some jurisdictions limit these caps; then the maximum allowed by law applies.

Client is responsible for backing up its data and for how it uses automated outreach and AI outputs with customers and employees.

14. General terms

• Independent contractor. Provider is not Client’s employee or partner.
• Governing law. State of Illinois, USA, without conflict-of-law rules. Venue: state or federal courts in or serving Kendall County / Northern District of Illinois, unless parties agree to binding arbitration in Illinois.
• Entire agreement. This page plus the acceptance record, Exit Value Sign-Off, and payment invoice(s) are the agreement for The AI Week unless a separate signed MSA expressly overrides it.
• Severability; waiver. Invalid clauses are severed. Failure to enforce is not a waiver.
• Electronic acceptance. Checking the boxes, typing a name, and submitting the form (and/or paying the invoice) is an electronic signature under the ESIGN Act and Illinois UETA.
• Not legal advice to third parties. This is Provider’s standard commercial terms for this product.

15. Accept & start

Two moves when you’re ready: (1) submit the acceptance form (e-sign) and pay by check, wire, or ACH on the invoice we send, (2) or optionally pay by card below if you want speed. Both acceptance + cleared fee required before we fly. Provider does not fly or drive until payment is in good standing and travel is arranged under §5.

Accept agreement — invoice me (check/wire)

Optional card (processing fees apply):

$15k by card (optional) $30k by card (optional) Still need to qualify first?

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