What firms usually install
- Faster web + phone intake triage with clean handoff to humans
- Status FAQs that stop repetitive staff / partner interruptions
- Speed-to-lead so paid marketing isn’t wasted on slow follow-up
- Review and reputation routing after resolved matters
- CRM / matter list hygiene so nothing lives only in someone’s head
- One-on-one with intake + paralegals — automate the grind, keep judgment human